Due to the perishable and handcrafted nature of our products, WE THE BIRDS Macarons does not accept returns. There are no refunds or exchanges.
If we could hand-deliver every order, believe us, we would! Once a package leaves our facility, we (frustratingly) can't control how it is handled by the mail carriers. Macarons are fragile. We do everything in our power to ensure that they arrive intact but can make no guarantees. Reference our shipping policy here.
NOTE: Customer assembly required for towers and party favors.
We do all that we can to make sure that your order is produced to the specification on your order form. If something is not correct (as stated on your order form), we will make necessary changes right away. We do not guarantee color accuracy. Color may vary slightly from photographs shown as our products are made by hand. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other decorators.
All our macarons are naturally gluten-free, using the highest quality ingredients (with no added preservatives) and handcrafted in small batches to ensure optimal freshness.
For best results, our products should be refrigerated upon arrival and consumed within 3-5 days of delivery. If you will be storing them in a refrigerator, please allow approximately 10 minutes to reach room temperature or 30 minutes if coming from the freezer.
Alternatively, they can be frozen upon arrival, in an air-tight container for up to 3 weeks.
Our preferred metallic paints are non-toxic (will do no harm when ingested) but are not approved by the FDA. We have FDA-approved options upon request (note: these options do not shine like metallics).
If you have an issue with your order, please contact our Customer Care Department within two (2) days of receiving your product(s). Please provide photos and detailed description of issue, and we will make every effort to make sure you are happy with your WE THE BIRDS experience. While we cannot accept returns or refunds, you may be eligible for a replacement. Please note that we monitor replacement activity for abuse and we reserve the right to limit or decline either at our discretion.