Shipping policy

Orders may be picked up at WE THE BIRDS' headquarters located at 4101 Bryan St. #160 Dallas, TX 75204.
If you choose to pick up your order and transport it yourself, we are not liable or responsible for the product once it has left our facility. Once an order has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our facility.

Orders can be delivered using our local courier service for addresses located in the Dallas metroplex. Local Deliveries are made Monday through Friday excluding holidays.
You can select your desired delivery date and morning or afternoon window for Local Delivery during the checkout process.
We highly recommend that you select a time when someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. ADDITIONAL CHARGES MAY APPLY.

Coming soon...
Due to the delicate nature of French macarons, some breakage may occur in transit (though this will not affect the quality of the taste). We are always working to improve our packaging to ensure that our macarons arrive in the best shape! However, once they leave our facility, we cannot control how they are handled. If your macarons arrive in poor condition, you may contact us at customercare@wethebirds.com to show us pictures. In certain cases, you may be eligible for a replacement. Please note that we monitor replacement activity for abuse and we reserve the right to limit or decline at our discretion.