If we could hand-deliver every order, believe us, we would!
Once a package leaves our facility, we (frustratingly) can't control how it is handled by the mail carriers. Due to the delicate nature of French macarons, some breakage can occur in transit. We do everything in our power to ensure that our beautiful macarons are protected— we have developed special packaging to perfectly encase the macarons. We use insulated packaging, lots of soft bubble wrap and include ice packs in every box to keep the macarons fresh & avoid melting. We put FRAGILE stickers all over the box! We only offer expedited shipping AND all shipments are insured by the mail carrier.
The vast majority of our orders reach our customers with no breakage, but of course there are always outliers.
If you place an order to be shipped, you agree to the following:
No Guarantees: We do not take responsibility for any damages or delays after the product has left our facility. However, our packages are insured by the mail carrier. We encourage our customers to send us pictures of any damage. With photo evidence, we can submit a claim to UPS and replace your order! No Refunds: Due to the perishable nature of our products, we do not accept returns or give refunds.
Our macarons are made-to-order. Depending on the type of order, we need time make it!
Type of Order
2 business days
8 business days
We recommend placing your order early to guarantee on-time arrival. Our website is built for advanced order placement. You can select a future fulfillment date at checkout.
For Shipping Orders: You will select a date at checkout. This is the date your order will be ready to leave our facility and will be shipped out. The delivery of your package depends on the shipping speed you select at checkout.
For Local Orders: You will select a time/date at checkout. This is the time/date your order will be ready for pick-up or delivered.
Due to the perishable nature of our product, we only offer expedited shipping options. Ground shipping is not available.
WE THE BIRDS does not take liability for any damages after the product has left our facility. Due to the delicate nature of French macarons, some breakage can occur in transit. We do everything in our power to ensure that your macarons are protected for their journey, but we make no guarantees. WARNING: Due to the perishable and handcrafted nature of our products, we do not accept returns. Worst-case-scenario: cracked macs still taste delicious!!!
If your macarons arrive in poor condition, you may contact us at email@example.com to show us pictures. We are always working on our packaging and this feedback is extremely helpful to our product development team. In certain cases, you may be eligible for a replacement (however, we do not accept returns or issue refunds). Please note that we monitor replacement activity for abuse and we reserve the right to limit or decline at our discretion. For more information, please read our Refund Policy.
WE THE BIRDS does not take liability for any lost packages once tracking information is available. If you have any issues with lost mail, please start a claim with your local post office. Once the package is handed off to a shipping carrier, the delivery is out of our control. If you have any issues receiving your package once the tracking information is available, please contact the carrier. We have no control over the delivery of the package. (Although we wish we did.)
WE THE BIRDS does not take liability for any lost packages due to wrong address information provided by the customer. Customers must enter a complete address at checkout. If you enter the wrong address information during checkout, please email us at firstname.lastname@example.org immediately. We will do our best to fix the information, however if the warehouse has already printed the postage, an additional shipping fee may be necessary to ship out the package.
Other Shipping Terms:
Orders may be picked up at WE THE BIRDS' headquarters located at 4101 Bryan St. #160 Dallas, TX 75204.
Local Pick-up is available Monday - Friday (excluding holidays), by appointment only. You can select your desired pick-up date and time during the checkout process.
WE THE BIRDS does not take liability for any damages after the product has left our facility. If you choose to pick up your order and transport it yourself, we are not liable or responsible for the product once it has left our facility. Once an order has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our facility.
Orders can be delivered using our local courier service for addresses located in the Dallas metroplex. Local Deliveries can be arranged Monday - Friday (excluding holidays).
You can select your desired delivery date and morning or afternoon window for Local Delivery during the checkout process.
WE THE BIRDS does not take liability for missed deliveries. We highly recommend that you select a time when someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, our Customer Service Team will reach out to you to schedule a 2nd delivery attempt in a future delivery window. ADDITIONAL CHARGES MAY APPLY.
WE THE BIRDS does not take liability for any lost packages due to wrong address information provided by the customer.